We are thrilled to announce the launch of our new Support and Help Hub page – a dedicated space designed to enhance your experience with Ganttic. Here you’ll have easier access to our online knowledge base and personalized support. Find out more!
What is Ganttic’s Help Hub?
Ganttic’s Support and Help Hub caters to every aspect of your user experience. Whether you’re seeking direct assistance, exploring a wealth of online resources, or booking a live support demo, the Help Hub is your one-stop destination for all things Ganttic.
What Can You Use the Help Hub For?
The Help Hub consolidates all the information you need to make the most of our powerful planning and scheduling tool. Use it to:
The Help Hub serves as a gateway to our dedicated support team. If you encounter any challenges, have specific questions, or need personalized assistance, simply “Contact Support” to reach out directly. Submit your queries, and our support team will promptly respond, ensuring that you receive the guidance you need. Email us at anytime at support@gantttic.com
2. Library of Online Materials
Explore our extensive library of online materials within the Help Hub. You’ll find a rich repository of information to enhance your understanding of Ganttic. Delve into the Knowledge Base section for in-depth information on Ganttic’s features, functionalities, and best practices. We have information for new users or experienced planners. With an online library designed to empower you with the knowledge to navigate the platform seamlessly.
3. Book a Live Support Demo
Need more personalized assistance? The Help Hub provides a convenient platform to book live support demos with our dedicated support team. Whether you have quick questions, need assistance with team onboarding, face technical challenges, or require help with CSV uploads, booking a live support demo ensures that you receive one-on-one guidance tailored to your specific needs.
How to Book a Live Support Demo
We understand that sometimes a little extra guidance can go a long way. That’s why we’ve made it easier to book live support demos with our dedicated team of experts. Our support team is here to provide personalized assistance tailored to your specific needs. Here’s how:
- Visit the Help Hub: Head to our newly launched Help Hub.
- Book a Live Demo: When you find yourself in need of more personalized assistance, simply click on the “Book a support demo” button. Or click this link.
- Choose the Length: Support demos can be 15, 30, or 60 mins long. But we’ll take as much time as you need.
- Select a Time: Select a time slot that suits your schedule from the available options. Can’t find a time, then email us at support@ganttic.com.
- Provide Details: Fill in a brief description of the topics you’d like to cover during the demo, ensuring our support team is well-prepared to assist you.
- Confirm and Attend: Once you’ve confirmed your booking, you’ll receive a confirmation email with details on how to join the live support demo.
What Types of Support Demos Can you Book?
We understand that different users have different needs, and that’s why our live support demos are designed to cater to a variety of scenarios. Whether you have quick questions, are onboarding your team, need technical support, or require assistance with CSV uploads, we have specialized demos to address your specific requirements.
1. Quick Questions
Are you looking for answers to specific questions or seeking clarification on particular features? Our shorter 15 min demos are perfect for users who need concise, targeted information in a short amount of time. Book a session to get quick and precise answers, making your Ganttic experience even more efficient.
2. Team Onboarding
For those embarking on the journey of onboarding your team onto Ganttic, we also provide longer, more comprehensive guidance. Learn how to set up your team structure, assign tasks, and ensure a smooth transition to using Ganttic collaboratively. This demo is ideal for both new users and existing ones looking to optimize team collaboration.
3. Technical Support
Encountering technical challenges? Our Support team is here to address your specific technical issues. Whether it’s troubleshooting errors, resolving connectivity problems, or understanding advanced features, together we’ll assist you in overcoming technical hurdles and maximizing your Ganttic experience.
4. CSV Uploads
CSV uploads are a powerful feature of Ganttic, and we’re here to make it a little easier. Learn how to seamlessly import and manage your data using CSV files, ensuring accurate and efficient data transfers. This demo is perfect for users dealing with large datasets and complex project structures.
Who Can Book a Support Demo?
We want to make sure that personalized support is accessible to all our users. That’s why we’re excited to share that anyone, regardless of their subscription level, can book a personalized live support demo at any time. Whether you’re a free user exploring the basic features or a premium subscriber seeking advanced insights, our support team is here to assist you on your terms.
Want to talk to a sales rep? Then book a 30 min sales demo for a complete overview of how the app can fit your needs.
Always Free & Unlimited: Success Shouldn’t Come at a Cost
We believe that your success with Ganttic should not come with a price tag. That’s why our live support demos are always free. This means you can take advantage of one-on-one guidance, real-time problem-solving, and efficient learning without any additional charges. It’s our way of ensuring that you have the support you need, whenever you need it, without any financial barriers.
And remember our support is unlimited. So don’t be afraid to book a follow-up if you need one!
Why Choose Live Support Demos?
- Personalized Guidance: Get one-on-one assistance tailored to your specific needs and challenges.
- Real-time Problem Solving: Address issues in real-time with the guidance of our experienced support team.
- Efficient Learning: Accelerate your learning curve by focusing on the features and functionalities most relevant to you.
Your Success, Our Priority
At Ganttic, we are committed to your success, and the introduction of the Help Hub with its live support demos is another step towards ensuring you have the best possible experience with our planning and scheduling solution. We believe that by providing you with the right tools and support, you can unlock the full potential of Ganttic for your projects.
Thank you for being a valued member of the Ganttic community. We look forward to assisting you on your planning journey through the new Help Hub and live support demos.
Happy planning from the Ganttic team!